Enquiries
For general customer or order status enquiries please call:
Email: orders@sea-band.com
How to Order
All orders can be placed online through our Website www.sea-band.com. If there is ever a question about treating a medical condition we recommend you consult a medical professional before placing an order.
Availability
All orders are subject to availability. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or phone within five working days.
Method of Payment
We only accept VISA, Master Card or Switch. It is imperative that you provide the cardholder’s name as it is shown on the card and the address exactly as it appears on the card statement. Payment can also be made by cheque for Mail Order and Telephone Orders. Items will only be dispatched once the cheque has been received. Please have your method of payment details to hand when ordering.
Pricing Policy
All products offered for sale are priced in US Dollars, and include tax.
Delivery Charge
There is no additional delivery charge on orders. We will endeavour to despatch goods as promptly as possible.
Exchange of Product
We will exchange/refund faulty products. Before returning any items please contact us by email at orders@sea-band.com and we will guide you through this process.
Warranty Information
Sea-Band items have a 12 months manufacturer’s warranty which is passed directly to the customer. If your product is faulty on delivery Sea-Band Ltd will refund the purchase, subject to our returns policy.
Complaints
We aim to deal with all complaints as effectively as possible. In the first instance your complaint may be emailed to hq@sea-band.com or mailed to the Customer Service Department, Sea-Band Ltd, Hawley Road, Hinckley, Leicestershire LE10 0PR. We aim to acknowledge any complaint within five days, and to conclude our investigations as soon as possible thereafter.
Data Protection and Privacy
Please see our privacy statement on the website.
Content
Price and availability information is subject to change without notice.
Law and Jurisdiction
Sea-Band Ltd is a company incorporated under the laws of England and Wales.
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Sea-Band Ltd
8 Hawley Road
Hinckley
Leicestershire
LE10 0PR
Registered Office: As above
Registered in England, Company No. 3846407
VAT Registration No. GB424 6307 68
